Last updated: January 1, 2026

Informática Integral (Inforint S.R.L.) is an Argentine company dedicated to the development of systems, software, websites and mobile applications, and to providing technology consulting services.

This support center is publicly accessible and does not require credentials. We handle inquiries from customers, organizations and users of our products and services, as well as from third parties with a legitimate interest.

1. Contact channels

Languages supported: Spanish (Argentina), English and Portuguese.

When writing to us, please include the product, service or website your inquiry relates to, so we can route it to the right team.

2. Response times

Response times are measured in business days and depend on the criticality of the incident:

Customers with premium support contracts may have specific agreed-upon timeframes.

3. How can we help?

• Access or authentication issues with our applications and platforms.
• Questions about the use of specific features.
• Reporting bugs or unexpected behavior.
• Password recovery.
• Device and browser compatibility questions.
• Commercial information about products and services.
• Requests for consulting or custom development.
• Account management: creation, modification, deletion.
• Questions about personal data protection.

If you are a patient, end-customer of an organization, or end-user of an agency that uses our products (for example, to request an appointment, a service or to handle a procedure), please contact directly the organization that serves you. Inforint provides the technology, but does not deliver the services that the organization offers to its end-customers.

4. How to report a technical problem

To help us assist you faster, when writing to us please include:

1. Product or service the issue relates to.
2. Username you use to log in (if applicable).
3. Organization you belong to (if applicable).
4. Device and operating system (e.g., iPhone 13 with iOS 17.3, Windows 11 with Chrome 120).
5. Application or browser version used.
6. Approximate date and time of the incident.
7. Step-by-step description of what you were doing when the problem appeared.
8. Screenshot or video of the error, if possible.
9. Exact error message, if any.

Send this information to contacto@informaticaintegral.com.ar.

5. Frequently asked questions

How do I get a user account to access an Inforint application?
In most cases, access credentials are provided by the organization (company, institution or public agency) that contracts our services. If you do not have an account, contact your organization's IT or administration area. For products intended for individual use, registration is performed directly from the application.

I forgot my password — how do I recover it?
Use the "Forgot your password?" option on the login screen and enter your registered email address. If the email does not arrive within 15 minutes, check your spam folder. If the problem persists, request a password reset from your organization's administrator or contact our support team.

An Inforint application won't let me sign in or keeps crashing.
Follow these steps in order: (1) make sure you have the latest version installed from the corresponding store; (2) close the app and reopen it; (3) restart the device; (4) check your internet connection; (5) if the problem persists, contact us following the guidelines in section 4.

Do Inforint applications work offline?
Most of our applications require an active connection. Some allow you to view previously loaded information in read-only mode. Check the documentation of the specific product.

What permissions does the app request on the device?
Our applications request operating system permissions (camera, gallery, notifications, biometrics, etc.) only when they are needed for a specific feature. The permission is requested at the time of use and can be accepted or denied. If denied, the associated feature will be unavailable, but the rest of the app will still work. Permissions are managed from the device's operating system settings.

Is my data handled securely?
Yes. Inforint complies with Argentine Personal Data Protection Act No. 25,326 and applies reasonable technical and organizational measures: HTTPS/TLS encryption, role-based access control, audit logs, backups, and confidentiality agreements with personnel and vendors. See details in our Privacy Policy.

Can Inforint see the data that organizations upload to their applications?
For products provided to organizations, Inforint acts as data processor on behalf of the contracting organization. Our technical personnel may access data only for support and maintenance tasks, under confidentiality agreements and leaving an auditable record. We do not sell or share data with third parties.

On which devices do Inforint mobile applications run?
In general, our mobile apps are compatible with iOS 13 or later and Android 8.0 (Oreo) or later. Specific compatibility may vary by product; check the product listing in the application store.

How do I exercise my rights of access, rectification, update or deletion?
Write to contacto@informaticaintegral.com.ar with the subject "ARCO Rights Request" and attach a copy of your identity document. We will respond within 10 calendar days as required by Law 25,326. See details in our Privacy Policy.

6. Account deletion

In accordance with the guidelines of the application stores (Apple App Store and Google Play) and with personal data protection regulations, every user has the right to request the deletion of their account and associated personal data.

6.1. How to request deletion

Main channel (public web, no login required):
Send an email to contacto@informaticaintegral.com.ar with:

• Subject: "Account deletion" (indicating the product or application).
• Body:
  • First and last name.
  • Application username (if you remember it).
  • Product or application.
  • Organization you belong or belonged to (if applicable).
  • Email address used to register.
  • Copy of your identity document (to verify ownership).

Alternative channel: in applications that implement it, the option is available under the menu "Settings > My account > Request deletion".

6.2. Timeframes and scope

• Acknowledgement: you will receive confirmation of receipt within 5 business days.
• Effective deletion: within 30 calendar days following identity verification.
• What is deleted: your user account, credentials, preferences and the personal data associated with your profile that are not subject to a legal retention duty.
• What may be retained: audit records and data required to comply with legal obligations (as set out in our Privacy Policy).
• Data uploaded by an organization: operational data uploaded by an organization in the course of its activity (customers, patients, bookings, administrative records, etc.) belongs to the organization and is not deleted through this channel. Its deletion must be requested through the responsible organization.

6.3. Effects of deletion

Once the account is deleted, you will no longer be able to access the application with those credentials. If you need to use the application again in the future, you will have to register again or request a new account from the corresponding organization.

7. Service status and maintenance

Scheduled maintenance is performed during low-activity windows and communicated in advance to the administrators of each organization or to registered users, as applicable. In case of major incidents, we publish updates by email and, where appropriate, via notices within the application.

8. Accessibility

We work to make our products accessible to people with visual, hearing or motor disabilities, aligning with WCAG 2.1 AA guidelines for the most used modules. Our mobile apps are compatible with operating system accessibility features (VoiceOver, TalkBack, Dynamic Type, high contrast, etc.). If you find an accessibility barrier, please report it to contacto@informaticaintegral.com.ar.

9. Useful links

• Privacy Policy
• Terms and Conditions
• Informática Integral institutional website